shipping and delivery

All orders are shipped through Australian Air Express which is barcoded and trackable. If the packed article is too large - it is then shipped via courier.

Standard shipping within Australia is a flat rate of AU$14.00 per order*
Express shipping within Australia is a flat rate of AU$26.00 per order*
Gift Voucher only shipping within Australia is a flat rate of AU$7.00 per order

* products marked as bulky item may incur additional costs, calculated based on weight and size to your destination. A staff member will contact you to discuss any additional charges before your goods are shipped.

The flat rate shipping cost is added to your shopping cart before you proceed to the checkout.

estimated delivery times

Standard delivery: up to 5-8 business days
Deliveries are made Monday through Friday only.
Express post ships over night, however please allow an extra day for processing and preparation of your order. Most express orders leave same day and we will contact you if this is not possible with your selection.

Please feel free to call us on 1300 top 333 (1300 867 333) if you urgently require a package to go same day.

multiple shipments

All items will be sent in one shipment as soon as all products are available (product availability is listed with each item if delayed). If you require multiple shipments, please contact top3 on 1300 top 333 (1300 867 333) so we can assist you. Multiple shipments will incure additional charges.

shipping times

Dispatch from our warehouse is every Monday, Wednesday and Friday. [Additional dispatches arranged for peak periods of the year].

Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website.

If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.

Please understand that a delay may occur if your credit card was declined or if your address requires verification due to insufficient information.

Non-metropolitan or remote areas may require an additional day(s) delivery time.

Please note: Our online tracking system will be added soon!

delivery of your goods within Australia

All parcels are sent via Australian Air Express within Australia. All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to top3 by design and any re-delivery charges will be charged to the customer.

You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery you can email orders@top3.com.au or phone 1300 top 333 (1300 867 333)

International deliveries + bulky items

All shipping is calculated as flat rate and quoted for Australian delivery. Any International deliveries or items marked as "bulky" or "additional shipping may apply" will be calculated based on goods and destination and a top3 by design staff member will contact you prior to dispatch to discuss any additional charges. If, in the rare situation that delivery costs exceed your expectations and you wish to cancel the order, top3 by design will fully refund the amount currently charged to your card on that order.