Menu
Menu spans back to 1979 when Simon Hansen established the family-owned company Danish Steel House, which supplied steel products to the catering industry. In 1988 Bjarne Hansen developed the company's famous Irish coffee set. Innovative design which, in a single stroke, becomes an impressive, international sales success. The Danish steel house became Menu in 1998, the designer Pernille Vea was employed, and the development of unique, top-selling design products took off. Today Menu's permanent design team consist of Pernille Vea, Jakob Wagner and Christian Bjorn.

Menu prides itself on being engaged in a never-ending search for beautiful Scandinavian Design Originals...Aesthetic and practical daily surprises that make you become happier and happier to look at, touch and use. Surprises that make you say: But of course - how come no one has thought of that before?

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"Want It Now" same day delivery service

Our new same day delivery service is available to many postcodes in metropolitan Sydney (approx 15km from our dispatch warehouse in Crows Nest).

• The service is only available Monday - Friday and not on public holidays
• Your order must be placed by 2:30pm
• You must be available to accept your delivery or have an "authority to leave"
• Click for more info ....

free shipping for members

top3 members receive free delivery Australia-wide for non-bulky items providing you spend $80.00 or more in one transaction. Bulky items are quoted using the shipping calculator during check out.

shipping and delivery

All orders are shipped through Australian Air Express which is barcoded and trackable. If the packed article is too large - it is then shipped via courier.

Standard shipping within Australia is a flat rate of AU$14.00 per order*
Express shipping within Australia is a flat rate of AU$26.00 per order*
Gift Voucher only shipping within Australia is a flat rate of AU$7.00 per order

bulky items

Items marked as bulky item incur additional costs, calculated based on weight and size to your destination. Shiiping charges will be added to your order OR pick up from our Crows Nest warehouse.

special order items

Special order items cannot be returned or exchanged unless faulty. Delivery times vary from a few days to 12+ weeks, a staff member will contact you to advise.

estimated delivery times

Standard delivery: up to 5-8 business days
Deliveries are made Monday through Friday only.
Express post ships over night, however please allow an extra day for processing and preparation of your order. Most express orders leave same day and we will contact you if this is not possible with your selection.

Please feel free to call us on 1300 top 333 (1300 867 333) if you urgently require a package to go same day.

multiple shipments

All items will be sent in one shipment as soon as all products are available (product availability is listed with each item if delayed). If you require multiple shipments, please contact top3 on 1300 top 333 (1300 867 333) so we can assist you. Multiple shipments will incure additional charges.

shipping times

Dispatch from our warehouse is every Monday, Wednesday and Friday. [Additional dispatches arranged for peak periods of the year].

Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website.

If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.

Please understand that a delay may occur if your credit card was declined or if your address requires verification due to insufficient information.

Non-metropolitan or remote areas may require an additional day(s) delivery time.

Please note: Our online tracking system will be added soon!

delivery of your goods within Australia

All parcels are sent via Australian Air Express within Australia. All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to top3 by design and any re-delivery charges will be charged to the customer.

You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Top3 by design are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.

You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery you can email orders@top3.com.au or phone 1300 top 333 (1300 867 333)

International deliveries + bulky items

All shipping is calculated as flat rate and quoted for Australian delivery. Any International deliveries or items marked as "bulky" or "additional shipping may apply" will be calculated based on goods and destination and charged at checkout. If, in the rare situation that delivery costs exceed your expectations and you wish to cancel the order, top3 by design will fully refund the amount currently charged to your card on that order.

RETURNS + EXCHANGES POLICY

Your satisfaction is our main concern. If you are unhappy with an item you can return it for an exchange, store credit can be issued in the same form as the original payment. In order to receive a credit for change of mind simply return the goods to us in a new and unused condition (including packaging) within 60 days of purchase. You will be responsible for any shipping on change of mind exchanges.
Please contact us PRIOR to sending back (returns@top3.com.au or calling 1300 867 333 during business hours) to ensure that we can discuss the receipt of your returned goods and arrange a credit promptly!
Please email returns@top3.com.au if you wish to discuss an exchange or return from top3 by design.
We can provide a refund for change of mind if you contact us within 14 days of purchase and the goods are in an unused and pristine condition (including packaging) and you have proof of purchase, or are a member with top3 by design, in which case we keep a copy of your purchase for you.

Customer satisfaction

It is very important to us that top3 by design customers are satisfied with their purchase and understand our terms and conditions. Please read the following policy regarding returns and exchanges. If you remain in any way uncertain, please call or email us.

The product you return must be in: new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Proof of purchase must be provided for all returns (unless you are a member with top3 by design and we can look up your purchase details for you). Proof of purchase can be in the form of a receipt, credit card statement, or top3 membership ID if the item has been purchased on your top3 membership.

Special Order items (which are indicated online as such) are not able to be returned or exchanged, as they are ordered by customer request.

Products can be returned instore or to our warehouse. If you are sending the item back to the top3 warehouse please notify us before you return the item by phone (1300 867 333) or email returns@top3.com.au so we can provide you with a returns form and the instructions for returning your items. If you would like to request an exchange you can let us know at this time of your new selection, so we are able to reserve this for you.

Faulty items: If you receive an item that you consider to be flawed or faulty upon delivery, please contact us immediately to discuss its repair or replacement by either phone (1300 867 333) or email returns@top3.com.au.

top3 by design is not responsible for any item that is not returned in a new, unused and unmarked condition. We do not sell imperfect items and will not accept the return of any item which is considered marked or imperfect. Please also note that packaging is an inherent part of the product, and a full refund or credit will not be issued if the packaging is not returned in perfect condition.

Please note that Sale items or Special Order items are not able to be retuned other than required by Law.

RETURNS + EXCHANGES POLICY

Your satisfaction is our main concern. If you are unhappy with an item you can return it for an exchange, store credit can be issued in the same form as the original payment. In order to receive a credit for change of mind simply return the goods to us in a new and unused condition (including packaging) within 60 days of purchase. You will be responsible for any shipping on change of mind exchanges.
Please contact us PRIOR to sending back (returns@top3.com.au or calling 1300 867 333 during business hours) to ensure that we can discuss the receipt of your returned goods and arrange a credit promptly!
Please email returns@top3.com.au if you wish to discuss an exchange or return from top3 by design.
We can provide a refund for change of mind if you contact us within 14 days of purchase and the goods are in an unused and pristine condition (including packaging) and you have proof of purchase, or are a member with top3 by design, in which case we keep a copy of your purchase for you.

Customer satisfaction

It is very important to us that top3 by design customers are satisfied with their purchase and understand our terms and conditions. Please read the following policy regarding returns and exchanges. If you remain in any way uncertain, please call or email us.

The product you return must be in: new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Proof of purchase must be provided for all returns (unless you are a member with top3 by design and we can look up your purchase details for you). Proof of purchase can be in the form of a receipt, credit card statement, or top3 membership ID if the item has been purchased on your top3 membership.

Special Order items (which are indicated online as such) are not able to be returned or exchanged, as they are ordered by customer request.

Products can be returned instore or to our warehouse. If you are sending the item back to the top3 warehouse please notify us before you return the item by phone (1300 867 333) or email returns@top3.com.au so we can provide you with a returns form and the instructions for returning your items. If you would like to request an exchange you can let us know at this time of your new selection, so we are able to reserve this for you.

Faulty items: If you receive an item that you consider to be flawed or faulty upon delivery, please contact us immediately to discuss its repair or replacement by either phone (1300 867 333) or email returns@top3.com.au.

top3 by design is not responsible for any item that is not returned in a new, unused and unmarked condition. We do not sell imperfect items and will not accept the return of any item which is considered marked or imperfect. Please also note that packaging is an inherent part of the product, and a full refund or credit will not be issued if the packaging is not returned in perfect condition.

Please note that Sale items or Special Order items are not able to be retuned other than required by Law.